1. Who We Are

Chelsea & Fulham Builders LTD (“we”, “our”, “us”) is a building and construction company operating in London. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data.

If you have any questions, please contact us at:

• Email: info@chelseaandfulhambuilders.co.uk 
• Phone: 02033725366 

2. What Data We Collect

When you use our website or contact us, we may collect the following information:

• Full name 
• Contact number 
• Email address 
• Postcode 
• Information included in your message or enquiry 

We may also collect information about how you use our website through cookies and similar technologies (see Section 8: Cookies).

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes 
• Carry out and manage building projects you have contracted us for 
• Comply with legal and regulatory obligations 
• Improve our website and services
   

Our lawful bases for processing under UK GDPR include:

• Performance of a contract (responding to your enquiry, providing services) 
• Legal obligations (e.g., record-keeping for HMRC) 
• Legitimate interests (improving our website and services) 
• Consent for marketing communications 

4. Sharing Your Data

We do not share your personal data with third parties except:

• When required by law 
• With your explicit consent (for example, if you request that we connect you with subcontractors, architects, or other professionals) 

5. International Data Transfers

We use third-party services such as Google Workspace to manage email and files. Data may be stored on secure servers outside the UK. We ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.

Our website is hosted by Kinsta, with servers based in the UK.

6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy.

• Enquiry data: retained for 12 months if no contract is entered into
• Client project files: kept for a minimum of 6 years to comply with HMRC requirements and industry best practice. 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you 
• Request correction of inaccurate data 
• Request deletion of your data (in certain circumstances) 
• Restrict or object to processing 
• Request transfer of your data to another provider 
• Withdraw consent where processing is based on consent 

If you wish to exercise any of these rights, please contact us at info@chelseaandfulhambuilders.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.

8. Cookies

Our website uses cookies for:

• Essential website functionality 
• Analytics to understand how our website is used (Google Analytics) 

You can manage or disable cookies through your browser settings.

For more detail, see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “effective date.”